Privacy
Policy.

This Privacy Policy explains how Daisewell collects, uses, stores and shares personal information through daisewell.com, including when you place an order, contact us or subscribe to updates.

1. Information we collect

Depending on how you use our website, we may collect your name, email address, telephone number, billing and delivery address, order details, customer-service messages, marketing preferences, and basic device or browsing information such as IP address, browser type and pages visited.

2. How we collect it

We collect information directly from you when you order, create an account, subscribe, contact us or otherwise submit information. We may also collect limited technical information automatically through cookies and similar technologies used to operate and improve the website.

3. Why we use your information

We use personal information to process payments and orders, arrange delivery, communicate about purchases, provide support, protect our website and customers, prevent fraud, meet legal obligations, and improve our products and customer experience. With your consent, we may also send product news or promotional emails.

4. Payments and trusted service providers

When you pay for an order, Stripe and/or PayPal process payment information under their own privacy policies. Daisewell receives the transaction and order-status information needed to fulfil your purchase. We may also share only the information necessary with delivery providers, website hosting and ecommerce providers, email service providers, professional advisers, and authorities where required by law.

5. Cookies and website analytics

Cookies help keep the website working, remember your cart or preferences, and understand how visitors use our pages. You can control or delete cookies through your browser settings. Some features may not work properly if essential cookies are disabled.

6. Marketing

You can opt out of marketing emails at any time by using the unsubscribe link in an email or contacting us. Opting out of marketing will not stop essential messages about your order, account or a customer-service request.

7. Overseas processing

Some service providers we use may store or process information outside Australia. Where this happens, we take reasonable steps to use reputable providers and to limit the information shared to what is needed for the service.

8. Security and retention

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure. No online system is completely secure. We keep information only for as long as reasonably necessary for the purposes above, including tax, accounting, legal and customer-service requirements.

9. Access, correction and privacy concerns

You may ask us to access or correct personal information we hold about you, or raise a privacy concern, by emailing service@daisewell.com with the subject line “Privacy request”. Please provide enough detail for us to identify your request. We will review it and respond within a reasonable time.

10. Changes to this policy

We may update this policy when our services or legal obligations change. The current version will always appear on this page with its updated date.

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Questions? service@daisewell.com