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Frequently Asked Questions

This FAQ covers core issues such as customization process, transportation, cleaning methods, etc., allowing you to quickly obtain important information.

Browse our website and select your preferred customized carpet or blanket style. proceed with your order and payment. Upload a high-resolution photo of your pet to ensure the best printing quality. Our design team will respond to your email, build a design based on your photos and provide a preview for your approval.

Our design time approximately 2-3 business days. Our Production time approximately 5-7 business days. Our Shipping time usually 10-22 business days, depending on your location.

If your product arrives damaged or incorrect, please contact us within 24hour, providing photos and details. We will arrange a replacement or refund for you.